Shipping & Returns

Shipping

Available shipping options, rates, and delivery estimates are shown at checkout and in order updates. Processing and carrier timelines can vary by product, destination, weather, and carrier volume.

Returns

Contact support before sending anything back. Return eligibility depends on the item, condition, fulfillment status, and applicable law.

Ingestible and body-care items

For hygiene and safety, opened or used ingestible products and personal-care items may be ineligible for return unless they arrive damaged, the wrong item arrives, or another remedy is required by applicable law.

Damaged or wrong item

If an order arrives damaged or the wrong item arrives, contact support with the order number and clear photos so the issue can be reviewed.